Pregvia

Support

Support for Pregvia

Get help with app access, subscriptions, pregnancy planning tools, privacy questions, and Germany-specific resources.

Contact Support

Email for app support, account-free troubleshooting, feedback, or privacy questions.

Please include your device model, iOS version, app version, selected app language, and a short description of what happened.

Please hide names, appointment details and medical information in screenshots. Do not send reports, recordings or health records unless they are necessary for the support request. Emailing us shares your address, message and chosen attachments with us and our email provider.

Subscriptions and Free Trial

Premium access, free trials, renewals, cancellations, and refunds are managed through Apple. You can manage or cancel subscriptions in the App Store subscription settings.

If a purchase does not unlock Premium, open the app settings and use Restore Purchases. If it still does not work, contact support with the approximate purchase time.

App Features

Pregvia provides pregnancy planning, weekly context, task organization, health record tracking, glossary terms, official resources, communication templates, case libraries, and export features.

The app is designed for informational organization and Germany-specific preparation. It does not provide diagnosis, treatment, emergency support, or professional medical advice.

Data and Privacy

The app works without an account. Records are stored locally, while optional nearby pairing can share supported family data directly with the other parent, including prenatal appointment types, titles, dates, times and locations. Appointment notes, health records and voice recordings are not included in nearby sync. Exporting selected files is a separate sharing action.

Stopping pregnancy tracking, unpairing and deleting the app are not equivalent to erasing every copy. Usage analytics is disabled in the current version. For details about backups, TestFlight, subscriptions and privacy rights, read the Privacy Policy.

Troubleshooting

  • Update to the latest App Store version.
  • Restart the app and your device if screens do not refresh.
  • Check that your selected app language and communication language are set as intended.
  • Use Restore Purchases if Premium access is missing after subscribing.
  • Contact support if exported files, local records, or app content do not appear as expected.

Medical and Emergency Questions

For urgent symptoms, medical concerns, or emergency situations, contact local emergency services or a qualified healthcare professional. The app cannot assess symptoms or replace your doctor, midwife, clinic, or insurer.